Kristy-Lee Renouf

Director

Emma Eriksson

Office manager/Senior Property Manager

Indy Noble

Assistant Property Manager/Administation

0422 022 047

kristy@montvillerealestate.com.au

0499 787 701

emma@montvillerealestate.com.au

0499 915 536

info@montvillerealestate.com.au

Our property management team consists of Emma & Indy and will be your main points of contact throughout your tenancy.

Utility Connections:

Please refer to your lease agreement as to whether you will need to arrange an electricity connection. If you do and you require assistance, we have partnered with MyConnect. Please let us know if you would like us to have them reach out to you.

Rental Payments:

Upon signing your lease, please ensure to pay two weeks rent and the full bond into the trust account outlined on page two of your lease agreement.

Please use your provided reference, which is outlined in your lease, for all rental payments. This is to ensure that your payment is allocated to your tenancy, as your name may not always display when it reaches our trust account.

Your rental receipts will display your paid to date. You can also refer to this within the Property Tree tenant portal which you will receive a separate invitation to.

Insurance:

Please note that your contents are not covered under the landlords insurance policy and for your belongings to be covered, you will need to arrange your own insurance policy.

Key Collection:

You will receive information regarding key location either on the day of your lease commencement, or approximately 24 hours prior.

For legal reasons, access cannot be granted prior to your lease start date.

Entry Condition Report:

On your lease start day, you will receive an Entry Condition Report, outlining the condition of the property at the commencement of the tenancy. The report will come through via Inspection Express to your email- please check your spam folder if you haven’t received the email by end of day.

You have seven (7) days to complete the entry condition report. Please note this is not 7 business days and weekends and public holidays are included within the time frame.

If the tenant does not complete and return the report it means they agree with the property manager/owner’s description of the property. However, failure to complete the report is an offence.

Routine Inspections:

We will complete routine inspections approximately every three (3) months, in accordance with legislation. We will provide a minimum of seven (7) days notice prior to the inspection occurring. As we will be attending a large number of inspections during the day, we are generally unable to provide an exact time the inspection will occur within the two hour window provided. You are not required to be present for the inspection. If you are not home, we will access the property using our set of keys.

We may not always be able to reschedule your inspection. If you have extenuating circumstances or illness that may be passed to our staff, please contact us as soon as possible following receipt of your entry notice.

Maintenance & Repairs:

Maintenance may be required to the property during your tenancy. If you note an item requiring attention, please contact our team so that we may coordinate with the landlord and relevant tradespeople. In accordance with your lease agreement, please report any damage (including accidental) as soon as possible.

Your contact information will be provided to tradespeople if required for maintenance and repairs so that they may arrange access. Alternatively, we may issue an entry notice to allow them access on their chosen day.

Emergency repairs are:

• a burst water service or a serious water service leak
  
• a blocked or broken toilet
  
• a serious roof leak
  
• a gas leak
  
• a dangerous electrical fault
  
• flooding or serious flood damage
  
• serious storm, fire or impact damage
  
• a failure or breakdown of the gas, electricity or water supply
  
• a failure or breakdown of an essential service or appliance on the premises for hot water, cooking or heating
  
• a fault or damage that makes the premises unsafe or insecure (this includes smoke alarms)
  
• a fault or damage likely to injure a person, damage property or unduly inconvenience a tenant
  
• a serious fault in a staircase, lift or other common area of the premises that unduly inconveniences a tenant in gaining access to, or using, the premises
  
• minimum housing standards – only effective once minimum housing standards apply to the property. Minimum housing standards came into effect for new tenancies (including renewed tenancy agreements) from 1 September 2023 and commence for all remaining tenancies on 1 September 2024.
  

PLEASE NOTE: If the repair is not considered an emergency repair

or is found to be because of negligence, the Tenant will be responsible

for payment of services

Power:

If you find that you have no power, please complete the following prior to contacting our agency:

• Check the switchboard to see if the safety switch has tripped. If it has, please switch on. If the switch trips again, we recommend going through the house to see if an appliance may be the cause. It is recommended to unplug all appliances and re=plug them in one by one to see which causes the switch to trip. Please note that if an electrician is called and the fault was due to a tenant or their belongings, the cost of the electrician will be invoiced to the tenant.
  
• Check if there is a power outage in the area. Please note that Energex outages are outside of the landlord/agency control. For emergencies, Energex can be contacted via 13 19 62. For power outages, they can be contacted via 13 62 62. You can also view their outage map via https://www.energex.com.au/outages/outage-finder/outage-finder-map/
  

Water/Hot Water:

• If you are on tank water, please note that you will not have water during a power outage as the water pump will not be functional.
• If you don’t have hot water, please contact our office. Please advise if the loss of hot water was immediate or gradual as it can assist us in sending the correct tradesperson

Queensland Fire and Rescue Services Legislation requires tenants to:

• Test and clean (by vacuuming or dusting) each smoke alarm every 12 months

• Replace any flat or nearly flat batteries

• Advise the Agent if there are any issues with the alarm (apart from batteries)

The Tenant must not remove a smoke alarm, remove the battery (other than to replace it) or do anything to reduce the effectiveness of the alarm.

Penalties apply for not complying with these requirements. For more information regarding Smoke Alarms, please visit: http://www.rta.qld.gov.au/Renting/During - a -tenancy/Maintenance -and - repairs/Smokealarms

On 20 October 2021, the Residential Tenancies and Rooming Accommodation Act 2008 (the Act) was amended to provide options for people experiencing domestic and family violence who need to leave a tenancy.

These changes, coupled with existing protections in the Act, support tenants experiencing domestic and family violence to end a tenancy quickly, or if they choose, to remain in the rental property safely.

A person who experiences domestic and family violence in a rental property has rights under the Act, even if they are not named on the tenancy agreement.

What is domestic and family violence?

Under the Act, domestic violence has the meaning given by the Domestic and Family Violence Protection Act 2012.

If you are experiencing domestic violence, please refer to the following information: https://www.rta.qld.gov.au/domestic-violence-in-a-rental-property